Privacy Policy

01

Who We Are

Omni Builders is the data controller for the personal information described in this policy.

Company number: [Company number]
Registered office: [Registered office address]
ICO registration no.: [ICO registration number]
Email: info@omnibuilders.uk
Phone: 020 0000 0000

02

The Information We Collect

Contact details: your name, phone number, email address and postal address, when you call, message, email or fill in our enquiry form.
Project details: your postcode, the type of work you need, descriptions, photos, videos and drawings you send us, and notes from the site survey.
Property information: details about your home needed to plan and carry out the work, such as its layout, construction and access.
Contract and payment records: quotes, agreements, invoices and payment records for work we carry out.
Communications: emails, WhatsApp messages and notes of calls about your enquiry or project.
Website information: technical information collected through cookies and similar tools, such as the pages you visit and the device and browser you use. See "Cookies" below.

We do not ask for special category information, such as health details, unless you choose to tell us something relevant to the work, for example access needs. In that case we use it only to plan the work safely.

03

How We Use Your Information and Why

UK data protection law requires a lawful basis for each way we use personal information:

To reply to your enquiry, survey your property and prepare a quote: because you have asked us to take these steps before entering into a contract.
To carry out and manage your project: because it is necessary to perform our contract with you.
To arrange approvals and certificates, such as building control sign-off and gas or electrical certificates: to perform our contract and to meet legal obligations.
To keep financial and tax records: because the law requires us to.
To run and improve our business and website, handle complaints and protect our legal rights: because we have a legitimate interest in doing so, balanced against your rights.
To ask you for a review after your project: because we have a legitimate interest in showing genuine feedback. You can ignore or decline the request.
To send you marketing, if you have agreed to it: based on your consent, which you can withdraw at any time.

04

Who We Share Your Information With

We share personal information only when we need to, and only what is needed:

Tradespeople and specialists working on your project, such as registered gas engineers and electricians, so they can carry out their part of the work.
Building control bodies, councils and utility companies, when approvals, inspections, notifications or connections are needed for your project.
Party wall surveyors and your neighbours, only where a party wall notice is required.
Suppliers, when materials are delivered to your address.
Service providers who support our business, such as website hosting, email, cloud storage, accounting and IT support. They may only use your information on our instructions.
Professional advisers and authorities, such as accountants, insurers, solicitors, HMRC or the police, where the law requires it or to protect our legal rights.

We never sell your personal information or share it for other companies' marketing.

05

Transfers Outside the UK

Some of our service providers may store information outside the UK. Where this happens, we make sure the transfer is protected by UK-approved safeguards, such as adequacy regulations or approved contract clauses.

06

How Long We Keep Your Information

12 monthsEnquiries that do not lead to workUp to 12 months after our last contact, in case you come back to us.

6 yearsCustomer and project records, contracts and invoices6 years after the project ends, to meet tax and accounting rules and to deal with any claims.

Until you opt outMarketing preferencesUntil you unsubscribe or withdraw consent.

After these periods we securely delete or anonymise the information.

07

How We Protect Your Information

We use appropriate technical and organisational measures to protect your information, including password-protected systems, restricted access for staff who need it, and secure storage of paper records. Information sent over the internet can never be completely secure, but we take care to protect it once we receive it.

08

Your Rights

Under UK data protection law you have the right to:

Access the personal information we hold about you.
Correct information that is wrong or incomplete.
Ask us to delete your information, where we no longer have a reason to keep it.
Restrict how we use your information in certain circumstances.
Object to our use of your information where we rely on legitimate interests, and to direct marketing at any time.
Data portability: receive information you gave us in a usable format, or have it sent to another organisation, where this applies.
Withdraw consent at any time where we rely on your consent.

To use any of these rights, email info@omnibuilders.uk or call 020 0000 0000. We will respond within one month, and there is usually no charge.

09

Cookies

Our website uses cookies that are strictly necessary for it to work. With your permission, it may also use analytics cookies that help us understand how visitors use the site. When you first visit, a cookie banner lets you accept or reject non-essential cookies, and you can change your choice at any time from the link at the bottom of every page.

10

Complaints

If you have a concern about how we handle your information, please contact us first at info@omnibuilders.uk and we will try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

11

Changes to This Policy

We may update this policy from time to time, for example if the law or our services change. The latest version will always be on this page, with the date it was last updated at the top.

For questions about this policy, see our contact page or read our terms and conditions.